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Katie Craven

Frequently Asked Questions


Payment

We accept payments via Paypal or your credit/debit card.


UK Shipping

Everything is shipped from the Ribble Valley in the UK. All UK Orders are shipped via Royal Mail First Class Delivery, free of charge. For mainland UK deliverys, please allow 3 - 5 days for delivery. Depending on where you live shipping times may vary.


International Shipping

All International orders are shipped from the UK via Standard airmail. Depending on where you live, please allow 5 - 14 days for delivery. Please see individual product pages in our shop for shipping costs, as shipping charges vary per item.



Refunds and Exchanges

We hope you will be pleased with your order, but if you are not, we are happy to refund or exchange items. You are always entitled to an exchange and/or refund within 14 days after that you have received your package. If you are not satisfied with your purchase, simply contact us at contact@katiecraven.co.uk and we will provide a return address.


Can we help?

If there is anything we can do to help you, simply send us a message via our contact page & we will get back to you as soon as possible. Thank you!


If you have a question that is not answered here, please get in touch.