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Katie Craven

Frequently Asked Questions


Payment

We accept payments via Paypal or your credit/debit card.


UK Shipping

We offer FREE shipping on all orders in the UK! Everything is shipped from our studio in the Ribble Valley via Royal Mail First Class Delivery, free of charge. For mainland UK deliverys, please allow 3 - 5 days for delivery. Depending on where you live shipping times may vary.


International Shipping

All International orders are shipped from the UK via Standard airmail. Depending on where you live, please allow 5 - 14 days for delivery. Please see individual product pages in our shop for shipping details and prices, as shipping charges vary per item.



Refunds and Exchanges

We hope you that will be pleased with your order, but if you are not, we are happy to refund or exchange items. You are always entitled to an exchange and/or refund within 14 days after that you have received your package. If you are not satisfied with your purchase, simply contact us at contact@katiecraven.co.uk and we will provide a return address.


Can we help?

If there is anything we can do to help, we are always happy to hear from you! Simply send us a message and we will get back to you as soon as possible. Thank you!


If you have a question that is not answered here, please get in touch.